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Claims Specialist

Plano, Texas | Contract To Hire

Post Date: 11/15/2017 Job ID: 4766 Industry: Admin

Claims Specialist

Location: Plano

Pay Rate:  $14/hour

Schedule:  Mon-Fri, 7: 30-4: 30
  • working lock box
  • scanning
  • faxing
  • out-going emails
  • check imaging
  • handling title box
  • copying

More detail:

 

Provides administrative support to the Claim and Recovery Department including but not limited to the set-up of complex claim types, internal reporting tasks that support the Claim and Recovery Department. 

 

 
Job Duties and Responsibilities
  • Processing of claim documents and inquiries related to insurance claims for multiple lines of business and more complex coverage types (CPI, GAP, VSI, MTG and EZ Claim)
  • Handling telephone inquiries from clients and internal associates
  • Learn and assist with ACH, Check, and draft processing to ensure accurate claim payment
  • Verify coverage via internal system and attach support document to claims
  • Send out correspondence acknowledging claim receipt to client
  • Introduction to report preparation as needed daily, weekly, monthly reports associated with the internal controls of the claim and/or recovery department.
  • Provide invoice processing for accounts payable for the claim and/or recovery department
  • Provide reconciliation and balancing of claim and/or recovery proceeds and/or expenses
  • Understand and master the use of compliance language that must be used in all correspondence
  • Process 30 – 40 new losses per day consistently
  • Projects related to support functions as needed

 

 
Qualifications (Education, Experience, Certifications & KSA)
 

Education, Experience, & Certifications:
  • High school diploma or GED required
  • Some college or higher education recommended and preferred
  • Minimum 1 - 2 years of professional office experience required
  • Insurance background strongly preferred but not required
  • Creditor Placed Insurance experience also preferred, but not required
  • Strong customer service focus and a minimum of 1 year of previous customer service experience required
  • Telephone skills with a minimum of 1 year customer telephone experience preferred
  • Strong computer skills with knowledge of lotus notes, Microsoft office suite
  • Strong working knowledge of basic accounting principles including report generation, accts payable, invoice processing, account balancing and account reconciliation is needed
  • Strong skills in all components of Microsoft Office and report programs in Microsoft Excel.
  • Ability to acknowledge and respect confidential information
  • Ability to work in a professional environment and interact with Financial Institution clients
  • Ability to handle multiple tasks, meet deadlines and manage multiple support functions
  • Ability to read and apply commonsense understanding to simple instructions, short correspondence, oral/written instructions and memos
  • Ability to deal with problems and resolve with minimal support to a proper resolution
  • Ability to organize, prioritize and execute work in a manner that meets established service standards and benchmarks
  • Basic report development and organization
  • Ability to learn quickly and adapt to different workload scenarios and multiple requests that must be done accurately, timely and thoroughly
  • Ability to use and master Microsoft office products; the ability to type at least 45 wpm
  • Strong attention to detail, producing a product that is accurate and meet with financial accounting practices
  • Ability to work independently in a fast-paced environment with the minimal support of a Team Leader or Supervisor
  • Ability to create and implement reporting practices that streamline the process between claim, recovery and insurance carrier.
  • Ability to adjudicate one touch claims
  • Moderate dexterity – regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination.

 

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