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Collections - Bilingual

Irving, Texas | Contract To Hire

Post Date: 08/15/2017 Job ID: 4539 Industry: Call Center
Duties and Responsibilities
  1. Makes and receives telephone calls to/from customers with past due loans
  2. Identifies and verifies customer demographics, contact data and identifies reason for delinquency
  3. Effectively and professionally communicates, negotiates and supports customer retention when collecting past due balance and/or making arrangements for future payments.
  4. All collection communication and efforts must comply and be within Company' s Policy and Procedures.
  5. Successfully complete FDCPA/UDAAP training and testing on an annual basis.
  6. Accurately and completely document accounts with all of collection activities.
  7. Meet or exceed the department quota for the number items  worked, collections, call volume and QA expectations.
  8. Work assigned scheduled hours within the general department hours of 8: 00 A.M. – 7: 00 P.M. Monday – Friday and Saturdays as needed to support the business.
  9. Perform other duties as assigned by the CCT Supervisor and/or Director of Collections.
  10. Hours: Monday – Friday 9: 00AM – 6: 00PM
Qualification and Requirements Education and/or Experience:
High school or equivalent training. Requires two years of collections and customer service experience. 

MUST be bilingual in English and Spanish.

Knowledge & Skills:

Requires excellent communication.

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