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Customer Care Representative

Carrollton, Texas | Contract To Hire

Post Date: 10/18/2017 Job ID: 4690 Industry: Admin

Customer Care Representative
  • Location: Carrollton (Josey and Beltline area)
  • Contract to hire after about 3 months
  • If after 3 months, employee proves themselves, eligible for raise in pay, bonuses, and company benefits
  • Schedule is Mon through Friday with very light OT, 8: 00 to 5: 00
  • Customer Care Representative—$15-$16

Customer Care Representative
  1. Answer product or service related questions via phone or emails received from all Promotional customers
  2. Suggest information about other products and services
  3. Send or give quotes via phone or emails received
  4. Follow up on quotes.
  5. Resolves product or service problems by understanding the complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expedite correction, and follow up to ensure resolution.
  6. Maintain and grow assigned customer base.
  7. Send marketing campaigns that are currently in progress to existing customer base. 
  8. Follow up on emails sent or phone calls made to assigned customer base. 
  9. Recommend potential products or services to management/marketing team by collecting customer information and analyzing customer needs.
  10. Contributes to team effort by accomplishing related tasks that contribute to growth of sales for their assigned customer base.
  11. Follow up on existing customer base that have not bought from us in a while. 
  12. Build relationships with assigned customer base
  13. Maintain Excel spreadsheet of assigned customers & record activities

Skills & Qualifications:
  1. Typing skills 45 wpm
  2. Strong customer service skills -   listening skills/relationship building
  3. Strong communication skills. Must have friendly outgoing demeanor
  4. Product knowledge
  5. Strong Resolution management
  6. Multi-tasking
  7. Basic Excel knowledge

This position will report to the Customer Service Supervisor

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