Customer Care Representative
Coppell, Texas | Contract To Hire
Customer Care Rep positions
Our client is a global leader in security-related services for banks, financial institutions, mines, retailers, diamond and jewelry industries, pharmaceuticals and a variety of other commercial and governmental customers. From armored transportation to cash management, our services also include money processing, long-distance transport of valuables, vaulting and other value-added solutions. They deliver innovative services and solutions that contribute to critical business intelligence, improved productivity and enhanced security.
Must be available between 5 a.m. – midnight, 7 days a week. 4 weeks individual training. Training schedule is 8: 30 a.m. – 5: 00 p.m. Upon completion of training, candidate will be assigned a 5 day work week schedule. 8 hour days
High school graduate
Must articulate well on the telephone
Minimum 1 year experience call center experience
Minimum 1 year experience using Microsoft Office include Word and Excel
Strong problem solving skills. They will be managing day to day customer requests, all service related issues by resolving problems to minimize customer escalations
No criminal/felonies, no theft
Some misdemeanors ok, case by case
Must pass a 10-panel drug screen
Must pass a credit check – no more than $10k in collection. School and medical ok.