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Entry Level Loan Servicing - Jacksonville, FL

Jacksonville, Florida | Contract

Post Date: 09/22/2017 Job ID: 4623 Industry: Other Area(s)

Responsible for analyzing, processing and researching special products which include SCRA, ARM loans, Buy downs, Soft Seconds, Recast, Assumption, Non Amortizing, Section8, USDA and Freedom Loans.

MAJOR ACCOUNTABILITIES
  • Respond to inquiries received from internal business partners in a timely manner.
  • Review documentation, research customer loan history and perform system maintenance on SCRA loans.
  • Confirm interest rate and P& I payments are calculated correctly and notification are produced when Arm adjustment occurs.
  • Obtain verify and update Arm indices daily.
  • Monitor and perform manual reviews on other special type loans to endure adjustment are processed in accordance with mortgage documents.
  • Perform system maintenance in MSP for Assumption, Recast, and Arm Corrections and confirm accuracy of data.
  • Ensure all department tasks are met within SLA.
  • Perform periodic QC reviews within the department to ensure processes adhere to investor and regulatory guidelines.

SELECTED CRITERIA
  • High School Diploma
  • 1-2 year experience in research and analysis type role
  • Previous experience in mortgage or financial services
  • Effective verbal and written communication skills
  • Detail to adapt to change

KNOWLEDGE, SKILLS and ABILITIES
  • Previous experience in loan servicing practices, collections, loan servicing research or customer service preferred.
  • Previous MSP, PC and MS Office product experience and/or knowledge required.
  • Strong numeric and analytical aptitude
  • Customer service focused with strong organizational skills and detail orientation
  • Ability to work a flexible schedule including days, evenings and weekends which usually fall around month-end
  • Ability to meet goals and deadlines in a fast-paced highly stressful environment
  • Ability to adapt to change
  • Ability to work overtime if needed

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