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Escrow Specialist

Saint Paul, Minnesota | Contract

Post Date: 09/22/2017 Job ID: 4627 Industry: Other Area(s)
Escrow Specialist
Responsibilities:
  • Accurate review of customer tax and insurance escrow balances by completing their assigned tasks and reports daily.
  • Candidate must become familiar with the loan and escrow systems functionality to be able to properly review each account.
  • This position requires an understanding of property taxes and insurance.
  • Review escrow analysis statements to ensure escrow lines (tax, insurance and PMI) are accurate.
  • Perform manual reviews on escrowed accounts per RESPA guidelines looking for payment changes.
  • Determine tax, insurance and PMI amounts by working with the appropriate contacts.
  • Research, identify and analyze discrepancies and recommend clear solutions. Account review, provide reporting and payment of PMI insurance and testing of EAS and GTA enhancements related to all escrow functions.
  • Provide superior service to internal and external customers requesting assistance to resolve escalated escrow issues.
  • Explaining why the error was made and what was done to correct it using outstanding research and problem solving skills.
  • Partner with vendors to ensure customer information is accurate and payments are made in a timely manner.

Qualifications:
  • Must possess time management and organization skills to effectively prioritize multiple objectives and achieve volume goals.
  • Post high school education preferred in accounting, business, finance or related fields or 1-2 years equivalent work experience.
  • Excellent verbal, written, organizational, problem solving and presentation skills.
  • Must be proficient in Microsoft Excel/Word/Access.
  • Experience working with Fidelity/MSP a plus.

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