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Insurance Claims Processor

Carmel, Indiana | Contract To Hire

Post Date: 10/31/2017 Job ID: 4722 Industry: Admin

Position:  Insurance Claims Processor

Location:  Carmel, IN

Pay Rate:  $14/hour

This position is responsible for providing claim clerical and administrative support to the REPO Plus team and to the Claim Department.

Job Duties and Responsibilities
  • Processes claim documents and inquiries related to REPO Plus claims
  • Department filing, image storage and scanning
  • Handle telephone inquiries from clients and internal associates
  • New claims setup for all REPO Plus claims whether received via Center Point, phone, or email
  • Secure ISO, Lexis Nexis, CARFAX reports as needed
  • Verify coverage via internal system and attach support document to claims
  • Assign damage claims to appraisers as needed
  • Assist with new employee onboarding as required
  • Other special projects and duties as assigned

Qualifications (Education, Experience, Certifications & KSA)
  • High school diploma/GED required
  • Some college or higher education recommended
  • Minimum one year of professional office experience preferred
  • Insurance background preferred but not required
  • Strong customer service focus or previous customer service experience required
  • Strong computer skills with knowledge of Lotus Notes, Microsoft office suite
  • Telephone skills with a minimum of one year customer telephone experience preferred
  • Ability to acknowledge and respect confidential information
  • Ability to work in a professional environment and interact with Financial Institution clients
  • Ability to handle multiple tasks, meet deadlines and manage multiple support functions
  •   Ability to read and apply commonsense understanding to simple instructions, short correspondence, oral/written instructions and memos
  • Ability to deal with problems and resolve with support to a proper resolution
  • Ability to organize, prioritize and execute work in a manner that meets established service standards and benchmarks
  • Basic organization and filing skills with attention to detail
  • Ability to learn quickly and adapt to different workload scenarios
  • Ability to use and master Microsoft office products; the ability to type at least 45 wpm
  • Strong attention to detail, producing a product that is accurate
  • Ability to work somewhat independently in a fast-paced environment with support of a Team Leader or Supervisor
  • Moderate dexterity – regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination.

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