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Loan Servicing Specialist - Maintenance

Jacksonville, Florida | Contract

Post Date: 09/22/2017 Job ID: 4625

Responsible for working with various departments by performing maintenance on customer payment histories and accounts.

Duties include:
  • Analyzing associated data and performing loan maintenance that ultimately resolves Loan System corrections.
  • Research and analyze past loan history identifying necessary adjustments that ensure the loan is being serviced appropriately - ensure complete resolution.
  • Perform processing and maintenance functions as relates to areas in collections and general account servicing.
  • Provide support and informal training for the following areas: Collections, Customer Service, Loan Processing, Loan Servicing, Agency, Repo Department and Corporate Legal department.
  • Perform duties that aid in the processing of servicing documents and accounting, ensuring transactions are within compliance guidelines. This may include data entry, reviewing documents, tracking, filing, and payment research.
  • Assist the Supervisor with various activities needed to bring other team members current.
  • Ensure service level agreement deadlines are met on all processes.

Qualifications:
  • 2-year Post secondary education preferred.
  • Previous experience in loan servicing practices, collections, loan servicing research or customer service preferred.
  • Previous PC and MS Office product experience and/or knowledge required
  • Strong numeric and analytical aptitude
  • Customer service focused with strong organizational skills and detail orientation 
  • Ability to work a flexible schedule including days, evenings and weekends which usually fall around month-end
  • Ability to meet goals and deadlines in a fast-paced highly stressful environment
  • Ability to adapt to change
  • Ability to work overtime if needed

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