Loan Servicing Specialist - Maintenance
345 Saint Peter St Saint Paul, Minnesota 55102 | Contract
Responsible for working with bankruptcy department by performing maintenance on customer payment histories and account.
Duties include analyzing associated data and performing loan maintenance that ultimately resolves Loan System corrections.
Research and analyze past loan history identifying necessary adjustments that ensure the loan is being serviced appropriately - ensure complete resolution.
Perform processing and maintenance functions as relates to areas in bankruptcy servicing. Provide support and informal training for the following areas: Bankruptcy, Loan Processing, Loan Servicing, Agency, Repo Department and Corporate Legal department.
Perform duties that aid in the processing of servicing documents and accounting, ensuring transactions are within compliance guidelines. This may include data entry, reviewing documents, tracking, filing, and payment research.
Assist the Supervisor with various activities needed to bring other team members current.
Ensure service level agreement deadlines are met on all processes. 2-year post secondary education preferred.
Previous experience in loan servicing practices, bankruptcy, loan servicing research or customer service preferred.
Previous PC and MS Office product experience and/or knowledge required, Strong numeric and analytical aptitude,
Customer service focused with strong organizational skills and detail orientation
Ability to work a flexible schedule including days, evenings and weekends which usually fall around month-end
Ability to meet goals and deadlines in a fast-paced highly stressful environment
Ability to adapt to change
Ability to work overtime if needed