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Loan Servicing Specialist - Research

Saint Paul, Minnesota | Contract

Post Date: 10/10/2017 Job ID: 4667
Loan Servicing Specialist - Research
Responsible for responding to inquiries from collections and customer service departments regarding customer accounts.

Duties include:
  • Researching and resolving customer account issues
  • Analyzing associated data, and performing loan maintenance that ultimately resolves Loan System corrections
  • Research and analyze past loan history and identify necessary adjustments that ensure the loan is being serviced appropriately and ensure complete resolution.
  • Perform processing and maintenance functions as relates to areas in collections and general account servicing.
  • Provide support and informal training for the following areas: Collections, Customer Service, Loan Processing, Loan Servicing, Agency, Repo Department and Corporate Legal department.
  • Perform duties that aid in the processing of servicing documents and accounting, ensuring transactions are within compliance guidelines. This may include data entry, reviewing documents, tracking, filing, and payment research.
  • Additional duties as assigned.

Experience:
  • Previous PC and MS Office product experience and/or knowledge required
  • Customer service focused with strong organizational skills and detail orientation Strong numeric and analytical aptitude
  • Ability to work a flexible schedule including days, evenings and weekends which usually fall around month-end.
  • Ability to adapt to change

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