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Processor - Payoff

Saint Paul, Minnesota | Contract

Post Date: 12/06/2017 Job ID: 4813

Payoff - Processor

Responsibilities:
  • Assist the department with indexing, scanning, and approving payoffs received through the Check 21 process.
  • Process  payoffs received from third party vendors via wire or check using various Visual Basics programs.
  • Analyze associated data and perform payoff transaction maintenance that ultimately resolves Loan System corrections.
  • Responsible for ensuring system data integrity when performing required Loan System financial field maintenance by taking ownership of their assigned tasks and working each to full resolution.
  • Manage all internal and occasional external telephone inquiries in a professional manner.
  • Accurately prepare, process, and balance all payoff reports for Check 21 processing, third party items, invalids and miscellaneous payoff batches.
  • Research incoming wires received for payoffs and default services
  • Use of multiple Visual Basic programs for processing and tracking workflow and volumes.
  • Research past loan history and identify necessary adjustments that ensure the payoffs are posting correctly
  • Modify payoff transaction system data while maintaining data integrity and appropriately adjusting the loan record
  • Assist the Supervisor with various activities needed to bring other team members current
  • Helps to ensure that all Department servicing objectives are either met or exceeded.

Qualifications:
  • Knowledge of loan servicing operational processes a plus
  • Good organizational skills, attention to detail, and strong numerical aptitude
  • Excellent problem solving skills and the ability to prioritize
  • Strong oral and written communication skills
  • 10 key by touch
  • Able to work a flexible schedule including days, evenings, and weekends
  • Previous computer experience and/or knowledge required
  • Ability to meet goals and deadlines in a fast-paced highly stressful environment
  • Post high school education preferred
  • 1 to 2 years of experience in business process analysis or equivalent role

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