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Receptionist/Customer Service

Irving, Texas | Contract To Hire

Post Date: 10/19/2017 Job ID: 4696 Industry: Clerical

Irving company seeking a dynamic, outgoing CSR (Customer Service Representative) and a Customer Service Representative/Receptionist.  The ideal candidate will enjoy communicating with customers to meet their needs.   A natural talker, who is a self-starter with excellent problem solving skills to maintain high customer satisfaction and meet company goals!

Pay for this temp to hire position(s)  is $15 - $21 hr. D.O.E. 

Qualifications:
  • High School Degree/GED
  • Customer Service experience 2+ years
  • Phone answering experience 2+ years
  • Data Entry experience 2+ years
  • Quote/Estimating preparation experience preferred
  • Glass and/or manufacturing experience preferred

Skills:
  • Proficient in Outlook, Excel and Word with the ability to learn new software.
  • Ability to follow procedures to ensure accurate data
  • Comfortable working in a fast-paced environment
  • Highly organized, accurate, detail oriented, able to multi-task, and problem solve
  • Excellent communication skills in English, both oral and written, to communicate with customers, sales team, peers, and management.

Responsibilities:
  • Answering phones
  • Responding to emails from customers, sales team, and peers
  • Receive orders and/or quote request from customers via phone, email, and/or fax
  • Interpreting data to determine if all information needed is present and accurate (will train)
  • Entering quotes/orders into CRM (Customer Reporting Management) Software

Benefits:
  • Competitive salary (including performance incentives)
  • Health, Dental, Vision, Accident, Short-term Disability, Long-term Disability, Life insurance offered
  • Vehicle Expense Reimbursement
  • Vacation
  • 401K

 
Must be proficient in Microsoft Office. Excel

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