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Scheduler/Dispatcher

Coppell, Texas | Contract To Hire

Post Date: 11/29/2017 Job ID: 4797 Industry: Call Center

Our client is currently seeking a  Scheduler/ Dispatcher to manage the scheduling, routing, and dispatching of our fire service technicians and installers. The Fire Scheduler/Dispatcher is responsible for improving the productivity of our technicians by delivering efficient and effective routing and dispatching solutions for all technicians and installers on a consistent and timely basis.

Job duties include:
  • Working with local management to schedule routes and determine route requirements
  • Prepare necessary route paperwork, coordinate customers' schedules and requests
  • Handle customer call-ins for scheduling, customer database maintenance and miscellaneous assignments and projects. 
  • This person must be organized and be able to work at a fast pace.


Qualifications
• Customer Service experience required
• Prior experience creating/editing spreadsheets, answering phones and transferring calls
• Proficiency with the Microsoft Office Suite to include: Word, Excel and Outlook

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