Damage Prevention Agent
11880 Greenville Ave Dallas, Texas | Contract To Hire
The damage prevention agents input and process locate requests electronically and telephonically using data input systems. Agents communicate daily with customers and members, while providing the best service in damage prevention and public safety.
DPAs can anticipate 60-70 inbound calls daily and 15-30 ountbound (follow-up, more information needed) calls daily.
Please see attached files for more detail.
There are 4 full-time and 2 part-time shifts available:
(6) – PT M-F 4: 00PM-9: 00PM (1 bilingual minimum)
(2) – PT M-F 9: 00AM-2: 00PM (bilingual preferred)
(2) – FT W-Sun 2: 00PM-10: 30PM (bilingual required)
(2) – FT Sat-Wed 2: 00PM-10: 30PM (bilingual required)
(2) – FT M-F 10: 00AM-7: 00PM (bilingual preferred)
(4) – FT M-F 9: 00AM-6: 00PM (1 bilingual minimum)
Orientation will last for 2 weeks and will be broken down in to 2 daily classes.
The class schedules are:
Mon-Fri 8am-1: 30pm
Mon-Fri 2pm-7: 30pm
This will be part-time for the first 2 weeks before they are moved to the floor for their training period where they can expect to be shadowing and participating on calls.
This " training period" typically lasts about 90 days before agents are moved onto a team with a direct supervisor.
Candidates must pass the Proveit " Call Center Data Entry test with a minimum score of 70%.
Candidates must be type tested with the ability to type 30wpm or more.
This client has received multiple awards and accolades for being a great place to work.
There is an incredible opportunity for growth with this company!
Bilingual Candidates are a huge plus!