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Loan Servicing Specialist - Maintenance

Saint Paul, Minnesota 55102 | Contract

Post Date: 11/01/2017 Job ID: 4726

Responsible for working with customer service and collection departments by performing maintenance on customer payment histories and accounts. Duties include analyzing associated data and performing loan maintenance that ultimately resolves Loan System corrections. Research and analyze past loan history identifying necessary adjustments that ensure the loan is being serviced appropriately - ensure complete resolution. Perform processing and maintenance functions as relates to areas in collections and general account servicing. Provide support and informal training for the following areas: Collections, Customer Service, Loan Processing, Loan Servicing, Agency, Repo Department and Corporate Legal department. Perform duties that aid in the processing of servicing documents and accounting, ensuring transactions are within compliance guidelines. This may include data entry, reviewing documents, tracking, filing, and payment research. Assist the Supervisor with various activities needed to bring other team members current. Ensure service level agreement deadlines are met on all processes. 2-year post secondary education preferred. Previous experience in loan servicing practices, collections, loan servicing research or customer service preferred. Previous PC and MS Office product experience and/or knowledge required, Strong numeric and analytical aptitude, Customer service focused with strong organizational skills and detail orientation, Ability to work a flexible schedule including days, evenings and weekends which usually fall around month-end, Ability to meet goals and deadlines in a fast-paced highly stressful environment Ability to adapt to change Ability to work overtime if needed

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