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Problem Management - Change and Release

Irving, Texas 75063 | Contract

Post Date: 12/29/2017 Job ID: 4849
Problem Management Contractor - Irving, TX
Responsibilities include:
  • Problem management activities to help determine RCA (root cause analysis) for problem found in production.
  • Determining corrective actions and following through to make sure all corrective actions have been completed to eliminate future problems.
  • Review all problem tickets from production to help determine problem areas.
  • Completes special projects and other duties assigned.

  • Experience with IT inner workings probably
  • 3 to 5 years with direct IT problem solving.
  • Meeting skills including initiating, hosting, chairing, presentation and documentation. WebEx and Conference Call skills a must.
  • Ability to keep meetings on subject and on track.
  • Microsoft Office skills including Word, Outlook, and SharePoint.
  • ITSM framework knowledge. Just enough to know the role of Problem Management.
  • Has used an ITSM solution such as Remedy, LanDesk, or other.
  • Some ability to think outside-the-box. Need to be rigid in some things (such as compliance) and agile in others (such as meetings are ad-hoc).
  • Need to be able to work regular shift with some on-call for any SEV1 related calls that may come in during off hours. SEV1 - an outage in production
  • Ability to shift through data and come to a conclusion of problem areas

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