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Bilingual Customer Support Addison, TX

Farmers Brank, TX 75244

Posted: 08/28/2019 Employment Type: Contract To Hire Industry: Other Area(s) Job Number: 7139 Pay Rate: 17.00

Job Description

Bilingual Customer Support (German, English)  - Addison, TX
We' re looking to connect German Customer Support Agents with and awesome skincare and wellness company in Addison, TX.

When You’ ll Be Working 

Bilingual Customer Support works Monday - Friday: 8-5

How Much You’ ll Be Making 

Bilingual Customer Support makes $16-$18/hr DOE.

What You' ll Be Doing 

Bilingual Customer Support  will be part of the operational excellence and accountability for the Customer Support team. This successful candidate will be positive, personable, a self-starter and service-oriented. They will have the ability to assist, - build relationships, and - service customers in a patient manner.

This team member will partner closely with the Customer Support Leadership Team, ensuring that KPI’ s and company goals are met, while leaving a great long-lasting impression with our Brand Partners and Customers.

  • Answer incoming customer calls regarding billing issues, order or shipping problems, service questions, system troubleshoot and general client concerns
  • Answer incoming Brand Partner calls regarding billing issues, order or shipping problems, service questions, commission inquiries and general client concerns
  • Gather customer information thoroughly and efficiently, educate the customer as needed to help prevent and document interactions through contact tracking
  • Maintain a balance between company policy and customer benefit in all decisions
  • Update customer information in the customer service database during and after each call
  • Continuously stay updated on changes in product, program, promotions, etc.
  • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
  • Impact the company’ s bottom line by problem solving and turning frustrated clients into repeat customers.
  • All other duties as assigned

Why You' ll Be Awesome for This Job 
  • At least 2 years Customer Service Experience
  • Must be proficient in MS Office (Word, Excel, Access, etc.)
  • Highly developed sense of integrity and commitment to customer satisfaction
  • Demonstrated passion for excellence with respect to treating and caring for customers
  • Ability to communicate clearly and professionally, both verbal and written
  • Strong decision making and analytical skills
  • Great attention to detail
  • Willingness to work a flexible schedule and occasional overtime when needed
  • Excellent time management and organizational skills
  • Willingness to work a flexible schedule and occasional overtime when needed
  • Experience working with teams in a fast-growth environment
  • Some experience with online ticketing systems helpful
  • High School diploma required
  • Some college or equivalent work experience desired

Why  This Job is  Awesome for  You 
  • Casual Dress
  • OT available  ****Per business needs*****
  • Awesome benefits once perm, including healthcare, 401k,  (gym on site), tuition reimbursement, etc!  

Who Are We? 

RPC Company is a Nationwide staffing firm, located in Dallas, TX, Fort Worth, TX  and  Springfield, MO. RPC was founded in 2002 as a firm that combines a hands-on approach with industry expertise and national reach. We are a Veteran Owned Small Business;  HUB Certified staffing company; a proud member of the Association of the United States Army & American Staffing Association; one of Dallas Business Journal’ s? Top Hispanic Owned Companies; an INC. 5000 America’ s Fastest-Growing Private Company; a three time winner of Clearly Rate’ s Best of Staffing award; and one of Forbes’ America’ s Best Professional Recruiting Firms. 
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