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Technical Customer Care Representative - Coppell, TX

Coppell, TX 75019

Posted: 07/28/2020 Employment Type: Contract Industry: Call Center Job Number: 8140 Pay Rate: 22.00

Job Description


Technical Customer Care Representative - Coppell, TX

RPC Company has some amazing opportunities to get you to work as soon as this week!

About RPC Company

RPC Company is a veteran-owned staffing agency that helps put people to work across the United States. We are a Veteran Owned Small Business; HUB Certified staffing company; a proud member of the Association of the United States Army & American Staffing Association; and a four-time winner of Clearly Rated’ s Best of Staffing award.

Why Work for RPC?
  • Easy hiring process with a fun team
  • Temp, Temp-to-Hire and Direct Hire Opportunities
  • Paycheck  Every Friday
  • Health Insurance

Role

The Technical Customer Service Representative is responsible for providing our customers with solutions on all product lines to service the needs for their business. Ensuring top level commitment, knowledge and successful execution in managing customers’ accounts. The incumbent will engage and escalate to both internal and external resources to resolve and reconcile customer issues in a timely, customer-focused manner.
Ideal candidates will be intellectually stimulating, have strong attention to detail, good character. This is a technical support role for someone able to troubleshoot customer inquiries.

Customer Care Representative must be available Monday - Friday between the hours of 7am - 7pm. Customer Service Representative makes $18-$22/hr DOE. 
Responsibilities
  • Addressing customer inquiries by engaging and following up with other teams as appropriate as still retaining ownership of each case
  • Provides a comprehensive and thorough response to customer inquiries, achieving high level of first call resolution
  • Analyze and identify root cause problems in order to develop an action plan to resolve them. Actionable plan may include training customers on process and procedures; identify and evaluate process improvements; engaging with different departments in order to resolve problem (problem solving).
  • Manage call volume and its aging, constant meeting the established customer contract regarding detailed products/services ad policies/procedures
  • Assist with special projects as directed by Supervisor, Customer Care Management
  •   Perform other duties as assigned

Job Qualifications

Minimum:
  • Minimum of 2 year banking, vault or other cash processing experience preferred
  • Minimum of 2 years’ experience within an inbound/outbound Customer Support Center

Preferred
  • Strong experience servicing business to business customers
  • Experience handling difficult customer situations
  • Experience working in a team environment
  • Experience with Microsoft Office applications
  • High School graduate/GED
  • Salesforce preferred

Meet Your Recruiter

Carol Montoux

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