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Admin Clerk Credit Disput Cedar Rapids, IA

Cedar Rapids, IA | Contract

Post Date: 07/11/2018 Job ID: 5530 Industry: Other Area(s)
Administrative Clerk, Credit Dispute - Cedar Rapids IA
Pay Range: $15.00 +/hr DOE

Location: Cedar Rapids, IA

Position Summary:
  • Responsible for the processing of various administrative and processing activities.
  • Research and process financial transactions using various Company  systems. Meet compliance expectations for all Standard Operating Procedures as well as Policies and Procedures (FOPP).

Essential Duties and Responsibilities:
  • Fulfills all assigned customer account related requests in a timely manner.
  • Experience with financial transactions preferred
  • Transact customer account maintenance requests received in electronic work queue or file; may include DMS (document management system), Outlook email, excel, or other sources.
  • Fulfill customer document requests using approved processes and procedures.
  • Ensure customer account privacy standards are maintained.
  • Handle incoming customer paper correspondence, including returned mail, following all established guidelines and procedures.
  • Use email, electronic queue, fax and hardcopy processes as appropriate
  • Perform related duties as assigned by supervisor

Requirements:

Education:
  • High school diploma

Type & Amount of Experience:
  • Ability to follow instructions is important
  • Ability to learn and use new systems very important
  • Strong attention to detail and organizational skills are required
  • Attendance and punctuality are essential for this position
  • Previous clerical, bookkeeping, bank, or financial experience helpful
  • Good oral and written communication skills
  • Demonstrated team player

Software Expertise:
  • Knowledge of Microsoft Office applications (Word, Excel, Outlook) is helpful; must be able to learn - track and create reports, data entry
  • Proficiency in keyboarding skills expected

Physical Requirements:
  • Standard office environment including sitting while performing computer work
  • Some walking to different areas of the department as duties require
  • May include delivering paperwork or stack of items

 

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