Banking Customer Service Representative - Springfield, MO
Banking Customer Service Representative - Springfield and Monet, MO
When You'll Be Working
Shift Breakdown- 8AM – 5PM Monday – Friday
· Week 1 – Training (9AM – 6PM) Monday – Friday
· Week 2 – Nesting (8AM – 5PM) Monday – Friday
· Week 3 – 90 Days (8AM – 5PM) Monday – Friday
What You'll Be Doing
Provides product support for customer inquiries received via the telephone, Internet, instant message, email, or self-service systems.
Assesses nature of question or issue and resolves in a timely manner. Questions and issues will vary depending on the product supported.
Assists customers with new account set up, and performs maintenance for existing accounts. Assists customers in validating accuracy of account data.
Why You'll Be Awesome for This Job
Must have at least 6 months of customer service experience.
Experience working in a financial institution such as a bank or credit union.
Experience working in a call center environment or technical support field.