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Bilingual Call Center Representative - Houston, TX

Houston, TX 77024

Posted: 08/15/2018 Employment Type: Contract To Hire Industry: Call Center Job Number: 5659
Bilingual  Call Center Representative - Houston, TX     
Responsibilities: 

1. Answer inbound calls in a courteous, helpful and expedient manner.  Evaluate customer concerns while maintaining a caring and professional tone.  Adhere to established customer service standards.

2. Analysis-interpret customers concerns by collecting data, utilizing knowledge and appropriate resources.  Communicate findings in a timely and professional manner.

3. Demeanor- Remaining focused on the customer while consistently maintaining a positive attitude...

4. Rentention-consistantly contributes to the retention of membership by providing quality service, gaining knowledge on products and promotions.

  5.     Other Job Duties as assigned.        

Knowledge/Experience/Education/Training: 
  • Must have general knowledge of Excel, Word
  • Adequate typing skills
  • Customer service experience
  • Service oriented

Abilities:  

Hands on knowledge of all processing systems applicable.  Computer skills, some knowledge of Excel and Word.
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