Bilingual Call Center Representative - Houston, TX
800 Town & Country Rd Suite 500 Houston, TX 77024
1. Answer inbound calls in a courteous, helpful and expedient manner. Evaluate customer concerns while maintaining a caring and professional tone. Adhere to established customer service standards.
2. Analysis-interpret customers concerns by collecting data, utilizing knowledge and appropriate resources. Communicate findings in a timely and professional manner.
3. Demeanor- Remaining focused on the customer while consistently maintaining a positive attitude...
4. Rentention-consistantly contributes to the retention of membership by providing quality service, gaining knowledge on products and promotions.
5. Other Job Duties as assigned.
- Must have general knowledge of Excel, Word
- Adequate typing skills
- Customer service experience
- Service oriented
Hands on knowledge of all processing systems applicable. Computer skills, some knowledge of Excel and Word.