Bilingual Tech Support Representative Carrollton, TX
1525 West Frankford Road Carrollton, TX 75007
Bilingual Tech Support - Carrollton, TX
What You' ll Be Doing
Bilingual Tech Support provides telephone and email technical customer service support to all levels of the independent sales force to assist them with the technical applications provided by Company tools to support their Company business. Records new and/or updates existing data in Company contact tracking system to document each interaction. Escalates reported issues to other departments as needed. Spanish fluency required.
Why You' ll Be Awesome for This Job
1. Bilingual Tech Support should have three to five years' experience in a customer service environment with excellent technical troubleshooting, problem-solving, and reasoning skills. Experience with contact tracking and issue management processes or systems preferred. Ability to simultaneously handle incoming calls and emails in order to meet the service needs of our sales force.
2. Excellent Golden Rule Service skills, providing personalized and flexible service by anticipating and responding to personal and practical needs to create a memorable experience for each customer interaction. Responds to inquiries with empathy upholding the Golden Rule Service culture and a positive Company image.
3. Excellent verbal and written communication skills.
4. Intermediate knowledge of Microsoft Office including Outlook, Word and Excel and advanced knowledge of MS Windows, Mac OS, PC hardware components and peripherals, and web browsers. Strong iOS and Android device knowledge.
5. Multi-lingual skills beneficial.
Who Are We?
RPC Company is a Nationwide staffing firm, located in Dallas, TX, Fort Worth, TX and Springfield, MO. RPC was founded in 2002 as a firm that combines a hands-on approach with industry expertise and national reach. We are a Veteran Owned Small Business; HUB Certified staffing company; a proud member of the Association of the United States Army & American Staffing Association; one of Dallas Business Journal’ s Top Hispanic Owned Companies; an INC. 5000 America’ s Fastest-Growing Private Company; a three time winner of Clearly Rate’ s Best of Staffing award; and one of Forbes’ America’ s Best Professional Recruiting Firms.