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Business Systems Analyst (IT Delivery) Plano, TX

Plano, TX

Posted: 09/10/2018 Employment Type: Contract Industry: Other Area(s) Job Number: 5757

Business Systems Analyst - Plano, TX

Summary: The Sr. BSA Position will be responsible for

50% Business Strength

o This is rated at 50% because it is the starting point. Everything is based upon the business need and success or failure of the effort is closely tied to the understanding/comprehension of what that business need is.

30% Technical Strength

o This position reports into the IT Delivery Department, which focuses on delivering technology solutions to our business areas. Technical experience and knowledge is required. Understanding of how the functional requirements map to the technical requirements and how that fits into the overall solution is expected.

20% Project Management Strength

o Organizational skills, communication, following up with appropriate teams, meeting timelines, presentation creation and execution, driving through to resolution, self-starter and ability to work independently and in a team environment. Experience working with Agile projects.

What are the key objectives for this resource (project summary)?

Work with Service Operations, Consumer Interactive, Digital Marketing teams and internal technology team to implement the new functionality integration in to web and mobile applications.

Lead requirement gathering, documenting business processes and requirements for Web related Projects and new business functinality.

Drive and participate in the design and implementation of new enhancements, functionality, and process improvements.

Work closely with engineering team and SMEs to ensure requirements and functional designs are translated accurately into technical designs that meet business needs.

Lead testing of engineering delivery and ensure quality of applications

Troubleshoot production issues related to the Salesforce and Adobe Solutions.

Provide business process and system training to end-users.

Act as liaison between technical developers and functional departments.


Excellent communication skills required and ability to translate business needs into formal business requirements and functional requirements

Ability to effectively communicate and present to management across multiple departments

Lead meetings and collaborate with key stakeholders and subject matter experts

Strong understanding of SDLC

Self-starter, ability to lead and drive through to resolution with minimal supervision

Strong organizational skills and able to prioritize and adjust quickly to changing needs

Deliver prompt comprehensive status reports

Coordinate with other BTS (IT) teams to deliver required results

Manage time across multiple efforts and meet deadlines

Experience with Agile methodology (SCRUM) & tools (JIRA, Agile Accelerator etc)

Experience with Salesforce Communities, Adobe

Products, Web/Mobile technologies, understanding of REST/SOAP Webservcies.

(General TFS BSA Skills)

Gathering Business Requirements

Collaborate with business partners to analyze and understand business problem/need

Leverage thorough understanding of the business process and related information systems to create current business process map (as - is process map) and future business process map (to-be process map)

Leverage thorough understanding of business process and system processes to make recommendations and propose technical/non-technical solutions to meet business requirements

Collaborate with business partners to define project vision and scope

Facilitate business requirements gathering sessions with the business owners and key technical resources

Elicit business and user requirements from business partners using a variety of Industry Standard/Best Practices techniques

Document, categorize and prioritize business, user and system requirements

Development and review of business requirements for all in scope work effort

Provide accurate estimates of effort

Validate requirements for quality attributes, such as clarity, conciseness, correctness, completeness, testability, and traceability

Use a variety of proto-typing techniques to validate and verify that the proposed solution will meet the business and user requirements

Collaborate with business partners to define acceptance criteria for proposed solution

Translate the business and user requirements into system requirements.

Creating and Executing Test Scenarios

Liaison with the QA, downstream teams, Vendors, and business users to create and finalize test plan/scenarios

Facilitate meetings to ensure scenarios are complete

Execute testing cycles, document results, and create testing sign-off documentation

Production and Operational Support

Review designs, test scenarios and results conducted and documented by outsourced service provider to ensure TFS business practices are represented

Ensure that proactive, adaptive, corrective and preventive changes conducted by outsourced service provider are functionally sound and consistent with business needs

Ensure cross-team impacts and dependencies of production activities have been addressed by outsourced service provider

Assist team lead/functional manager in outsourced service provider oversight, SLA tracking, and Scorecard reporting

Provide subject matter expertise to support provider as needed. Ensure that business practices are represented in support scripts and incident management activates.

Proactively identify and suggest improvement areas for Operational Support.

Support internal/external audit requests

Deliver End User Demos and Facilitate Training

Provide system demos to end users

Provide training and guidance to new department team members to facilitate knowledge sharing and cross training

Help Coordinate and facilitate End user Training sessions

Must Haves:

4 - 6 years minimum relevant BSA work experience

Strong understanding of Software Development Lifecycle

Knowledge and understanding of Industry Standard/Best Practices Requirements Gathering Methodologies

Knowledge and understanding of Information Technology systems and software development

Experience with Agile methodology (SCRUM)

Strong understanding of testing methodology

Ability to understand technical architecture design of applications

Strong skills in Microsoft Office products (Excel, Word, PowerPoint, Visio, etc)

Working knowledge of requirements management tools (Doors, etc.)

Strong written and verbal communications

Problem Solving

Working independently as well as in project teams

Preferred/ Nice-to-haves:

Experience with Web and Mobile tecahnologies a plus

Understanding of Service Operations, CRM, Digital Channels a strong plus

Project Management experience is a plus

Experience with Adobe Products

Experience with Salesforce
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