Search Jobs

Call Center Representative - Springfield, MO

Springfield, MO 65809

Posted: 12/02/2019 Employment Type: Contract To Hire Job Number: 7478 Pay Rate: 12.00

Job Description

Call Center Representative - Springfield, MO

When You’ ll Be Working
Training schedule is as follows: 
  • Week 1 – Training (9AM – 6PM) Monday – Friday
  • Week 2 – Nesting (8AM – 5PM) Monday – Friday
  • Week 3 – 90 Days (8AM – 5PM) Monday – Friday

How Much You’ ll Be Making

What You' ll Be Doing
Acting as an agent on behalf of our financial institution clients, the Customer Support Representative  assists customers with a wide range of software products.
  • Provides product support for customer inquiries received via the telephone, Internet, instant message, email, or self-service systems. 
  • Assesses nature of question or issue and resolves in a timely manner.  Questions and issues will vary depending on the product supported.
  • Assists customers with new account set up, and performs maintenance for existing accounts.  Assists customers in validating accuracy of account data.
  • Assures system security by verifying customer information prior to performing any modifications or resets, according to the company’ s standard security requirements.
  • Thoroughly documents issues and resolutions, per corporate standards.  May forward product issues to development. 
  • Communicates the customer’ s needs/expectations to the appropriate personnel.  Follows escalation procedures to ensure complex support issues are resolved. 
  • Consults with senior peers on more complex issues to increase product knowledge.

Why You' ll Be Awesome for This Job
  • Experience working in a financial institution such as a bank or credit union.
  • Experience working in a call center environment  or technical support field.
  • Bachelor’ s degree (or working toward)  in business or IT related field.
  • Candidates that are bilingual are preferred, but not required.

Who Are We?

RPC Company is a Nationwide staffing firm, located in Dallas, TX, Fort Worth, TX and Springfield, MO. RPC was founded in 2002 as a firm that combines a hands-on approach with industry expertise and national reach. We are a Veteran Owned Small Business; HUB Certified staffing company; a proud member of the Association of the United States Army & American Staffing Association; one of Dallas Business Journal’ s Top Hispanic Owned Companies; an INC. 5000 America’ s Fastest-Growing Private Company; a three time winner of Clearly Rated’ s Best of Staffing award; and one of Forbes’ America’ s Best Professional Recruiting Firms.
Apply Online
Apply with LinkedIn Apply with Facebook Apply with Twitter

Send an email reminder to:

Share This Job:

Related Jobs:

Login to save this search and get notified of similar positions.