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Cencon Agent - Irving, TX

Irving, TX 75063

Posted: 08/22/2019 Employment Type: Contract To Hire Industry: Other Area(s) Job Number: 7090 Pay Rate: 16.00

Cencon Agent - Irving, TX

When You’ ll Be Working
  • Cecon Agent Schedule is Monday-Friday 9AM-6PM which on call after 2 months every 3rd week. On call is 7AM-12PM CST Monday-Sunday.

How Much You’ ll Be Making
  • Shift is On Call pay is $12 weekday as well as time paid for length of call, $20 per day Saturday and $25 per day Sunday.

What You' ll Be Doing

 
  • Programming Kaba Mas Locks, keys for Kaba Mas locks and troubleshooting the programming errors and user errors received.
  • The Cencon agents work via email, calls and databases for work completion.
  • 75% of the day is programming keys, programming locks, shipping packages – Programming locks and keys requires a great deal of attention and focus when programming as well as QA of the work completed.
  • 25% is troubleshooting lock issues

Why You' ll Be Awesome for This Job
  • The Cencon Agent is responsible for ensuring the accuracy of work their completed
  • Cencon Agent’ s are responsible for providing superior customer service at all times
  • Process Adherence
  • Ability to escalate issues to the next level
  • QA programming of locks and keys
  • QA packages shipped for the proper contents and ship to location
  • Contact Kaba during troubleshooting as needed during their business hours 9AM-4PM CST M-F
  • Meet or exceed production goals
    • Complete all prod key requests for assign projects before shipment pick up
    • Complete all deployment key requests prior to bring live date staying 7 days ahead of assigned projects or as added
    • Complete FSE Cencon training providing proper documentation, best practices, Q & A session and step by step initialization of a lock, as well as opening and lock of the lock.
    • Complete additional tasks as assigned within time frame given
  • Complete work in a time manner
    • Program FLM lock or kit with all steps 1-5 minutes
    • Program FLM and Bank Mode with all steps 1-15 minutes
    • Program Bank mode kit or lock with all steps 1-10 minutes
    • Re-Order Supplies as needed or notify leadership supplies are needed when low
    • Delete green keys and name locks in Cencon system in down time
  • Problem Resolution
  • Attention to detail
  • Appropriate Documentation
  • Positive attitude towards management, co-workers and customers
  • Professionalism at all times regarding appearance, workspace, language and behavior
  • Punctuality for start of shift and breaks
  • Report issues with your ability to work to leadership as found for resolution
  • Cencon Agents are required to take work request via calls, emails or at the request of leadership and management
  • High School Diploma
  •   Previous dispatch experience preferred
  • Typing speed of 30 WPM with 70 % accuracy
  • Microsoft excel, outlook and word
  • Comprehension and critical thinking
  • Customer Service 6 months minimum
  • Troubleshooting knowledge
  • Researching and documentation accounts

Who Are We?

RPC Company is a Nationwide staffing firm, located in Dallas, TX, Fort Worth, TX and Springfield, MO. RPC was founded in 2002 as a firm that combines a hands-on approach with industry expertise and national reach. We are  a Veteran Owned Small Business;   HUB Certified staffing company;  a proud member of the Association of the United States Army & American Staffing Association;  one of Dallas Business Journal’ s  Top Hispanic Owned Companies; an INC. 5000 America’ s Fastest-Growing Private Company; a three time winner of Clearly Rated’ s Best of Staffing award; and one of Forbes’  America’ s Best Professional Recruiting Firms.

 
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