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Customer Accounts Resolution Jacksonville, FL

Jacksonville, FL 32202

Posted: 04/24/2019 Employment Type: Contract To Hire Industry: Account and Finance Job Number: 542

Customer Accounts Resolution - Jacksonville, FL

Responsible for responding to inquiries from collections and customer service departments regarding customer accounts relating to the processing functions of payoff requests, bankruptcy back-dated payoff requests, maintenance, reallocations, research, system updates, return item reversals and reconciliations.

Essential Functions/Specific Duties:

  • Researching and analyzing past loan history to ensure that the loan is being serviced appropriately
  • Understanding and explaining payoffs and history, including corporate advance detail
  • Providing support for the following areas: Customer Service, Bankruptcy, Collections, Investor reporting, Exceptions Clearing, Payment Processing and Post Funding teams
  • Processing all maintenance and return item reversals in a timely manner
  • Understanding and explaining payment histories and loan amortization to identify inconsistencies
  • Reconciling payment clearing and NSF bank accounts

Qualifications/Job Requirements:

  • Education: High school diploma, post high school education preferred, or equivalent work experience.
  • Experience: Minimum 2-3 years of experience in Loan Servicing preferred.
  • Skills & Competencies:
  • Superior verbal and written communication skills
  • Familiarity with LPS/MSP servicing system, preferred
  • Experience using Microsoft Office and Excel
  • Strong problem solving and organizational skills
  • Knowledge of industry standards
  • Ability to meet goals and deadlines in a fast-paced environment

Conditions of Work:

  • Office Setting
  • Use of a computer for long periods of time, including typing and viewing monitor
  • Use of a telephone frequently and for long periods of time
  • Able to work a flexible schedule including days, evenings, and weekends.
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