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Customer Data Quality Analyst Plano, TX

Plano, TX | Contract

Post Date: 07/03/2018 Job ID: 5506 Industry: Other Area(s)
Customer Data Quality Analyst - Plano, TX
Position Summary:
  • The Business Intelligence organization manages business (non-technical) functionality of the enterprise customer master database.
  • Major areas of responsibility for this group include:
    • Performing manual data corrections, both proactively and in responsive to problem tickets
    • Identifying data-quality trends which may indicate application or system-integration defects
    • Working with information-technology resources to perform root-cause analysis for incorrect data
    • Tracking identified data-quality issues for resolution
    • Coordinating with information-technology resources to prioritize system/integration issues for resolution
    • Developing and maintaining procedural documentation around data-corrections processes
    • Representing the BI organization on initiatives which impact customer data
    • Developing and executing user-acceptance and regression test plans for defect fixes, enhancements, and project implementations
    • Training incoming team members in these job functions
  • Participating in other Business Intelligence data-quality initiatives as needed
  • The training period is extensive due to the complexity of the applications and research requirements, so the first few months of work are primarily data-entry, with new responsibilities added as the resource becomes proficient in each new task.


Must Haves:
  • Typing ~30 WPM
  • Proficiency with Microsoft Office applications
  • Tech-savvy (will be utilizing 6+ enterprise application + MS Office)
  • Basic data-analysis aptitude
  • Willingness to travel to Torrance for several periods of training (week at a time)
  • Organized
  • Detail-oriented
  • Conscientious
  • Logical
  • An effective verbal and written communicator
  • Not expecting to do coding, programming, or any other hands-on technical work
  • Able to create and maintain documents in Word, Excel, etc.
  • One nice-to-have would be experience is creating and executing user-acceptance tests, but that can be trained for.

Preferred/ Nice-to-haves:
  • Experience with Microsoft Access databases
  • Hyperion and/or SQL
  • Experience with integrated enterprise applications
  • Experience with basic compliance requirements in finance industry
  • Recent college graduate would be preferred

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