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Customer Service - Part Time

Addison, TX 75001 | Contract To Hire

Post Date: 05/03/2018 Job ID: 5261 Industry: Other Area(s) Pay Rate: 15.00
Customer Service (Part Time) - Addison, TX
Hours: M-TR 10 - 2 / Sat. 9-3

1st week of training from 9 AM to 5 PM


Customer Support team is responsible for providing Company Brand Partners, Preferred Customers and Retail Customers with a top-notch experience by either phone, email or live chat.

The Customer Support Representative will be part of the operational excellence and accountability for the Customer Support team. This successful candidate will be positive, personable, a self-starter and service-oriented. They will have the ability to assist, - build relationships, and - service customers in a patient manner.

This team member will partner closely with the Customer Support Team Lead and Customer Support Coach, ensuring that KPI’ s and company goals are met, while leaving a great long-lasting impression with our Brand Partners and Customers.

  • Answer incoming customer calls regarding billing issues, order or shipping problems, service questions, system troubleshoot and general client concerns
  • Answer incoming Brand Partner calls regarding billing issues, order or shipping problems, service questions, commission inquiries and general client concerns
  • Gather customer information thoroughly and efficiently, educate the customer as needed to help prevent and document interactions through contact tracking
  • Maintain a balance between company policy and customer benefit in all decisions
  • Update customer information in the customer service database during and after each call
  • Continuously stay updated on changes in product, program, promotions, etc.
  • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
  • Impact the company’ s bottom line by problem solving and turning frustrated clients into repeat customers.
  • All other duties as assigned

  • At least 2 years Customer Service Experience
  • Must be proficient in MS Office (Word, Excel, Access, etc.)
  • Highly developed sense of integrity and commitment to customer satisfaction
  • Demonstrated passion for excellence with respect to treating and caring for customers
  • Ability to communicate clearly and professionally, both verbal and written
  • Strong decision making and analytical skills
  • Great attention to detail
  • Willingness to work a flexible schedule and occasional overtime when needed
  • Excellent time management and organizational skills
  • Willingness to work a flexible schedule and occasional overtime when needed
  • Experience working with teams in a fast-growth environment
  • Some experience with online ticketing systems helpful
  • High School degree required
  • Some college or equivalent work experience

Applicable Core Competencies:
  • Integrity – Be honest, dependable, maintaining a strong work ethic; work diligently, follow company policies, respect co-workers, build trust and exhibit professional and responsible behavior
  • Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives.
  • Problem Solving - Identifies and resolves problems time efficiently; Gathers and analyzes information; Develops solutions; Works well in group problem solving situations; Uses reason.
  • Oral Communication - Speaks clearly and persuasively; Listens and gets clarification when necessary; Responds informatively to questions; Demonstrates group presentation skills; Participates in meetings.
  • Written Communication - Writes clearly and concisely; Edits work; Varies writing style to meet specific needs; Presents data effectively; Able to read and interpret written information.
  • Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
  • Adaptability - Adapts to changes in the work environment; Manages competing demands; Able to handle frequent change, delays, or unexpected events.

Core Values:
  • Encourage an Entrepreneurial Spirit – Believe in your dreams enough to get outside your comfort zone. Remember to live life on your own terms.
  • Create a Positive Team Spirit and Family Atmosphere – A positive spirit is a valuable asset, and we aspire to use it every day. For Company, the cliché’ “ the family who plays together, stays together” is way of life.  We take our work seriously, but we are also a fun-loving family.
  • Be Determined – In our business, it’ s important to stay the course. Our outlook is such that obstacles are only opportunities in disguise.
  • Have Fun and Help Others to Have Fun – Company consist of real people with a can-d attitude who want to create real change. Having fund helps work, which makes us more productive.
  • Dream Big and Act on It Daily – Dreams consist of many smaller goals that can be acted up on daily. 
  • Embrace and Drive Change – WE know it’ s important to stay one step ahead and continually evolve. Change is necessary for growth, as a business and as a person.  So we will always seek new ways to grow and improve.
  •   Slow Down to Go Fast - Haste makes waste. Slow and steady wins the race. Get the job done right the first time. Quality over quantity. You get the idea.
  • Practice Servant Leadership – We believe that the best leaders are givers, not takers. WE help each other and provide selfless service, because that’ s what a family does.
  •  Be Real – Our mantra is real: getting real, being real, and creating real change. But we also want to attract genuine people who can be themselves and have fun.
  • Pursue Constant Development Self – No matter how successful or accomplished one might be, there are always more improvements to be made.

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