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Customer Service Agent (Chat Focused) - Plano, TX

Plano, TX 75024

Posted: 12/31/2018 Employment Type: Contract To Hire Industry: Call Center Job Number: 6072

Customer Service - Plano, TX

Chat Focus - Chat & Email Focus Agents will primarily be responding to chats and emails online to provide assistance for Company customers. These agents will also provide assistance to any retailers that call Company for assistance. As part of Special Services they are expected to provide assistance to call center agents when necessary.
  • Training Schedule would be M-F; 8 AM - 5 PM
  • After Training:   Specific schedules will be discussed during training period. Must be willing to work one day during the weekend.  See available shifts below. 
  • Pay Rate: $14 to $15

Requirements
  • Previous Customer Service experience
  • Fast typing skills; no less than 38 wpm
  • Able to work with Mac computers
  • No attendance issues
  • Owns/has reliable transportation
  • High school degree or equivalent
  • Experience with MS Office and data programs
  • Great attention to detail

Responsibilities
  • Provide exceptional customer service and strive for first call resolution 
  • Maintain high quality and compliance standards set by Company
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