Customer Service Agent
5204 Tennyson Pkwy 500 Plano, Texas 75024 | Contract To Hire
Customer Service - Plano, TX
- CSR’ s handle all service issues from both Retail partners and customers.
- Retail issues include questions about how to sign someone up, what to do if someone isn’ t getting an approval, if there are issues with the website etc. Customer issues include general service questions, payment questions, return questions.
- They have script guidelines and SOPs, but employees have to be analytical / quick thinking to be able to think outside the box, navigate calls off script, and switch gears from retailer to customer calls.
- There is a separate technical team for big tech issues but CSRs will help with minor ones.
- All incoming calls 180 + a day.
Customer Service Schedule: TBD exactly but needs pretty full availability. Most weekday shifts for full time employees are daytime 8-5 / 9-6 and weekends will vary. They will regularly work weekends in this role.