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Customer Service Agent

Plano, TX 75024 | Contract To Hire

Post Date: 05/10/2018 Job ID: 5276 Industry: Other Area(s) Pay Rate: 15.00

Customer Service - Plano, TX
  • CSR’ s handle all service issues from both Retail partners and customers.
  • Retail issues include questions about how to sign someone up, what to do if someone isn’ t getting an approval, if there are issues with the website etc. Customer issues include general service questions, payment questions, return questions. 
  • They have script guidelines and SOPs, but employees have to be analytical / quick thinking to be able to think outside the box, navigate calls off script, and switch gears from retailer to customer calls.
  • There is a separate technical team for big tech issues but CSRs will help with minor ones.
  • All incoming calls 180 + a day.

Customer Service Schedule: TBD exactly but needs pretty full availability. Most weekday shifts for full time employees are daytime 8-5 / 9-6 and weekends will vary. They will regularly work weekends in this role.

 

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