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Customer Service Chat Representative - Dallas, TX

Dallas 75287

Posted: 01/23/2020 Employment Type: Contract To Hire Industry: Call Center Job Number: 7619 Pay Rate: 11.5

Job Description

Customer Service Chat Representative - Dallas, TX

When You’ ll Be Working
  • Training schedule would be 3pm-12am  CST with a 3 week of classroom training & 1 week of Nesting period.
  • After training, will be working either, 10-7,  1pm- 10pm, or 4pm- 1am.  Can move into earlier shifts down the line
How Much You’ ll Be Making
Customer Service Chat Representatives make $11.50 - $11.75/hr, paid weekly. 
What You' ll Be Doing
  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Ensure customer satisfaction and provide professional customer support
  • Communicating with customers through various channels of AI and HI.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Acknowledging and resolving customer complaints.
  • Advanced troubleshooting and problem solving skills
  • Strong Verbal and written communication skills
  • Strong mathematical comprehension 
  • Good and clear telephonic voice
  • High Customer Service standards
  • Ability to compile and analyze reports
  • Multitasking capabilities

Why You' ll Be Awesome for This Job
  • Prior experience in Customer Service or Technical Support in Telecom/Internet industry would be preferred
  • Experience in retail or sales related profession
  • Social Media Customer Service Experience, Voice/Phone Support
  • Tech Aptitude & Tech Support experience
  • Chat support, Billing Support

Why This Job is Awesome for You
  • Great work atmosphere, high retention rates, lots of overtime potential. 

Who Are We?

RPC Company is a Nationwide staffing firm, located in Dallas, TX, Fort Worth, TX and Springfield, MO. RPC was founded in 2002 as a firm that combines a hands-on approach with industry expertise and national reach. We are a Veteran Owned Small Business; HUB Certified staffing company; a proud member of the Association of the United States Army & American Staffing Association; one of Dallas Business Journal’ s Top Hispanic Owned Companies; an INC. 5000 America’ s Fastest-Growing Private Company; a three time winner of Clearly Rated’ s Best of Staffing award; and one of Forbes’ America’ s Best Professional Recruiting Firms.
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