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Customer Service Chat Representative (Tier 1) - Dallas, TX

Dallas, TX 75287

Posted: 11/04/2019 Employment Type: Contract To Hire Industry: Call Center Job Number: 7405 Pay Rate: 10.75

Job Description


Customer Service Chat Representative (Tier 1) - Dallas, TX

When You’ ll Be Working
After training period, Customer Service Chat Representative shift  are  either 1pm- 10pm or 4pm- 1am. 

How Much You’ ll Be Making
Customer Service Representative makes $430/week. 

What You' ll Be Doing
  • Maintaining a positive, empathetic and professional attitude toward customers  at all times.
  • Ensure customer satisfaction and provide professional customer support
  • Communicating with customers through various channels of AI and HI.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Acknowledging and resolving customer complaints.
  • Advanced troubleshooting and problem solving skills
  • Strong Verbal and written communication skills
  • Strong mathematical comprehension 
  • Good and clear telephonic voice
  • High Customer Service standards
  • Ability to compile and analyze reports
  • Multitasking capabilities

Why You' ll Be Awesome for This Job
  • Experience in retail or sales related profession
  • Social Media Customer Service Experience, Voice/Phone Support
  • Tech Aptitude & Tech Support experience
  • Chat support, Billing Support
  • Prior experience in Customer Service or Technical Support in Telecom/Internet industry would be preferred

Who Are We?

RPC Company is a Nationwide staffing firm, located in Dallas, TX, Fort Worth, TX and Springfield, MO. RPC was founded in 2002 as a firm that combines a hands-on approach with industry expertise and national reach. We are a Veteran Owned Small Business; HUB Certified staffing company; a proud member of the Association of the United States Army & American Staffing Association; one of Dallas Business Journal’ s Top Hispanic Owned Companies; an INC. 5000 America’ s Fastest-Growing Private Company; a three time winner of Clearly Rated’ s Best of Staffing award; and one of Forbes’ America’ s Best Professional Recruiting Firms.
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