Customer Service Representative - Cincinnati, OH
4228 Airport Rd Cincinnati, OH 45226
- Maintains direct contact with customers before and / or after the sale.
- Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s).
- Responds to customer inquiries.
- Works with various departments to meet maintenance service sales goals.
- Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management.
- Resolves production scheduling and shipping or invoicing problems, determines validity of warranty claims and schedules repair resources, changes in production and shipping schedules, and recognizes add on business opportunities.
- Completes special projects and other duties as assigned.