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Customer Service Representative - Cincinnati, OH

Cincinnati, OH 45226

Posted: 10/02/2018 Employment Type: Contract Industry: Other Area(s) Job Number: 5850
Customer Service Representative - Cincinnati, OH
  • Maintains direct contact with customers before and / or after the sale.
  • Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s).
  • Responds to customer inquiries.
  • Works with various departments to meet maintenance service sales goals.
  • Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management.
  • Resolves production scheduling and shipping or invoicing problems, determines validity of warranty claims and schedules repair resources, changes in production and shipping schedules, and recognizes add on business opportunities.
  • Completes special projects and other duties as assigned.
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