Customer Service Representative Morrisville, North Carolina
951 Aviation Pkwy Morrisville, NC 27560
Maintains direct contact with customers before and / or after the sale.
Support s sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s).
Responds to customer inquiries.
Works with various departments to meet maintenance service sales goals.
Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management.
Resolves production scheduling and shipping or invoicing problems, determines validity of warranty claims and schedules repair resources, changes in production and shipping schedules, and recognizes add on business opportunities.
Completes special projects and other duties as assigned.