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Customer Service Representative III Coppell, TX

Coppell, TX 75019

Posted: 05/24/2019 Employment Type: Contract To Hire Industry: Other Area(s) Job Number: 6584 Pay Rate: 17.00
Customer Service Representative III - Coppell, TX
What You' ll Be Doing
  • Customer Service Representative responds to customer inquiries and provide data to customers within a required time frame
  • Receive and respond to escalations from the field
  • Follow up as needed on field operations unresolved issues
  • Document all inquiries in ticketing and tracking systems
  • Work independently to resolve customer issues by utilizing other resources to ensure customer’ s requests are met
  • Understand customer processes provide consistent and accurate follow up with customer concerns and issues
  • Communicate effectively and frequently with customers to identify, assess and investigates issues; establish priorities and provide resolution utilizing department management to define or improve process to achieve customer satisfaction and retention
  • Act as liaison between branches and customers
  • Provide level one support and assistance to customers and field technical team
  • Escalate in the line of business when appropriate
  • Research customer claims
  • Ensure highest level of customer service on every call
  • Assist with special projects as directed by Supervisor, Customer Care Management
  • Perform other duties as assigned or necessary

Why You' ll Be Awesome for This Job
  • Customer Service Representative should have a minimum of 3 years call center experience
  • Minimum of 2 years direct customer service experience
  • Minimum of 2 years’ experience working with Microsoft Office Applications
  • Experience handling difficult customer situations

Preferred Qualifications:
  • Extensive experience in order entry from sales into common applications
  • Extensive experience in conducting adds, change deletes of orders/services
  • Knowledge of pricing and how to enter orders accurately across multiple lines of business
  • Experience using record management systems.
  • Experience with phone systems.
  • Experience working with service providers and vendors 
  • High School Diploma or Equivalent.

Professional Skills:
  • Strong consultative, analytical and problem solving skills
  • Excellent interpersonal/communication and presentation skills
  • Detail oriented with strong organizational and time management skills

Who Are We?

RPC Company is a Nationwide staffing firm, located in Dallas, TX, Fort Worth, TX and Springfield, MO. RPC was founded in 2002 as a firm that combines a hands-on approach with industry expertise and national reach. We are  a Veteran Owned Small Business;   HUB Certified staffing company;  a proud member of the Association of the United States Army & American Staffing Association;  one of Dallas Business Journal’ s  Top Hispanic Owned Companies; an INC. 5000 America’ s Fastest-Growing Private Company; a three time winner of Clearly Rate’ s Best of Staffing award; and one of Forbes’  America’ s Best Professional Recruiting Firms.

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