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Customer Service Representative III Coppell, TX

Coppell, TX 75019

Posted: 06/17/2019 Employment Type: Contract To Hire Industry: Other Area(s) Job Number: 6658 Pay Rate: 17.00
Customer Service Representative III - Coppell, TX
How Much You’ ll Be Making

Customer Service Representative makes $16-18/hr.

(Job Description) What You' ll Be Doing

The Customer Service Representative is responsible for providing exceptional customer service to the client' s customers on products and services. The Customer Support Call Center is open from 5am to midnight, seven days a week and therefore will offer varying schedules. 

Key Responsibilities:
  • Receive and respond to escalations from the field
  • Follow up as needed on field operations unresolved issues
  • Document all calls in ticketing and tracking systems
  • Respond to customer inquiries and provide data to customers within a required time frame
  • Act as liaison between branches and customers
  • Provide level one support and assistance to customers and field technical team
  • Escalate to Tier to in the line of business when appropriate
  • Research customer claims
  • Ensure highest level of customer service on every call
  • Perform other duties as assigned or necessary

Why You' ll Be Awesome for This Job
  • Minimum of 2 years experience working with Microsoft Excel, Word and Visio
  • Minimum of 2 years call center experience
  • Minimum of 1 year customer service experience

Who Are We?

RPC Company is a Nationwide staffing firm, located in Dallas, TX, Fort Worth, TX and Springfield, MO. RPC was founded in 2002 as a firm that combines a hands-on approach with industry expertise and national reach. We are  a Veteran Owned Small Business;   HUB Certified staffing company;  a proud member of the Association of the United States Army & American Staffing Association;  one of Dallas Business Journal’ s  Top Hispanic Owned Companies; an INC. 5000 America’ s Fastest-Growing Private Company; a three time winner of Clearly Rate’ s Best of Staffing award; and one of Forbes’  America’ s Best Professional Recruiting Firms.

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