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Customer Service Representative

Kansas City, KS 66103

Posted: 03/28/2018 Employment Type: Contract Industry: Other Area(s) Job Number: 5098
Customer Service Representative - Kansas City, KS
  • Maintains direct contact with customers via phone, email or fax before and/or after the sale.
  • Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s).
  • Responds to customer inquiries to determine appropriate product literature and pricing schedules; recognizes new business opportunities.
  • Resolves scheduling and shipping or invoicing problems; changes shipping schedules; and recognizes add-on business opportunities. Issue Return Authorizations following the company return policy.
  • Answers incoming phone calls, quotes customers on their requirements., enters orders, interacts with vendors to obtain pricing and product information for customers.
  • Completes special projects and other duties as assigned.
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