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Customer Service Representative Waterford, MI

Waterford, MI 48329

Posted: 09/21/2018 Employment Type: Contract Industry: Other Area(s) Job Number: 5792
Customer Service Representative - Waterford, MI
The Customer Service Representative will process orders, prepare correspondence, and fulfill customer needs to ensure customer satisfaction.

Job Responsibilities:
  • Maintains direct contact with customers before and/or after the sale.
  • Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s).
  • Responds to customer inquiries to determine appropriate product literature and pricing schedules; influences production and shipping schedules; recommends price changes based on company/customer relationship; recognizes new business opportunities.
  • Responds to customer inquiries.
  • Works with various departments to meet maintenance services sales goals.
  • Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management.
  • Resolves production scheduling and shipping or invoicing problems; determines validity of warranty claims and schedules repair resources; changes production and shipping schedules; and recognizes add-on business opportunities.
  • Completes special projects and other duties as assigned
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