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Healthcare Customer Service Representative Plano, TX

Plano, TX 75024

Posted: 07/23/2019 Employment Type: Contract To Hire Industry: Other Area(s) Job Number: 6888 Pay Rate: 15.00
Healthcare Customer Service Representative - Plano, TX
When You' ll Be Working

Shift is 12pm-9pm weekdays, where you would rotate on a weekend every 3 weeks. This would include working both Saturday and Sunday on the weekends you work 10am-7pm, and you would have the Thursday and Friday off prior. This would be after 4 weeks of M-F 10am-7pm training period. 

How Much Will You Be Making

Customer Service Representative makes $15/hr

What You' ll Be Doing

This position is responsible for providing customer service and assists department’ s management in the daily operations which include but not limited to: inbound and outbound calls, check patients, and administrative duties.

ESSENTIAL FUNCTIONS
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Answer patient and facility calls promptly, professionally and pleasantly
  • Assist patients with cardiac monitoring device issues
  • Assist facilities and doctors with questions and when unable to assist transfer them to the appropriate department
  • Contact patients when EKG’ s are not reading when required to do so on weekends and when requested
  • Complete daily assigned server workflow 
  • Assist the ECG Tech Center with transferred calls, troubleshoot and provide solutions
  • Call patients when monitors are not reading their device and assist to ensure device is being used properly
  • Initiates courtesy calls to patients to confirm delivery of monitor, assist with monitoring start-up, takes notes and enter into database
  • Check for past due monitoring duration' s, call patients and assist with powering-off their device
  • Upload information into service desk website
  • Assign new patient sessions when needed
  • Provide administrative support to shipping department as required 
  • Demonstrate compliance with departmental and company procedures and policies
  • Regular attendance, timeliness and flexibility to work on weekends and alternative shifts.
  • Complies with HIPAA guidelines concerning PHI (Protected Health Information)

Why You' ll Be Awesome
  • Ability to listen closely and empathize with customers and patients
  • Excellent written and clear verbal communication skills
  • Ability to relate and communicate with all levels of management
  • Ability to maintain a high degree of professionalism and integrity
  • Possess strong and effective customer service skills
  • Excellent judgement and decision-making ability at all times
  • Ability to evaluate situations and analyze data quickly
  • Consistent attention to detail and follow-up
  • Ability to memorize protocol and guidelines
  • Must be a team player, be flexible, and be a good listener with a high level of patience
  • Ability to manage sensitive, confidential issues
  • Ability to work in a fast-paced deadline oriented environment
  • Basic data entry and computer skills
  • Excellent time management skills and ability to handle multiple tasks simultaneously
  • Ability to work overtime if needed


EDUCATION AND WORK EXPERIENCE
  • High School diploma or equivalent
  • A minimum of one to three years prior customer service and phone experience
  • Proficiency in MS Office Applications


PREFERRED EDUCATION AND EXPERIENCE
  • Post high school education 
  • Solid understanding of Customer Service
  • Prior healthcare experience
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