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IT Specialist - Enterprise Support

Dallas, TX 75063

Posted: 05/09/2018 Employment Type: Contract Industry: Other Area(s) Job Number: 5274
IT Specialist - Dallas, TX
Job Summary:
  • Provides support to end users on a variety of issues.
  • Identifies, researches, and resolves technical problems.
  • Responds to telephone calls, email and personnel requests for technical support.
  • Documents, tracks, and monitors the problem to ensure a timely resolution.
  • Works on problems of diverse scope where analysis of situation requires evaluation and judgment.
  • Responsible for evaluating current systems.
  • Assists in the planning of large scale systems projects through vendor comparison and cost studies.
  • Requires thorough knowledge of LAN/WAN systems, networks, and applications.

Major Skills/ Responsibilities:
  • On-call enterprise support for shifts 1 - 3
  • Provides support to first line Enterprise Support staff for business applications including Lotus Notes, MS Office, VPN, SAP
  • Troubleshoot complex issues including:
    • Hardware builds: Desktops, laptops, tablets, and smart phones Audiovisual (AV) setup for conference rooms (projectors, microphones, power strips) Telephone, email, mobile, and walkup support and troubleshooting
  • ? Test new applications for enterprise acceptance and compatibility
  • Works with other IT Teams on collaborative initiatives
  • Works with external vendors
  • Executive support
  • Lead projects as assigned
  • Other duties as assigned


  • Education: High school diploma or equivalent required.

  • Bachelors degree in Information Systems, Computer Sciences, or related area of study preferred.

  • A+ and Security Plus certifications preferred

  • Work shifts are generally 8-12 hour days.

  • Start and end times will be discussed by hiring manager

  • There will be some travel to other locations
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