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Instructional Designer Plano, TX

Plano, TX

Posted: 01/10/2019 Employment Type: Contract Industry: Other Area(s) Job Number: 6124
Instructional Designer - Plano, TX
POSITION SUMMARY:
  • This position works with all levels of Service Operations and Company team members to develop and maintain training solutions that drive CSC team member performance, compliance, and customer satisfaction.
  • Will be supporting instructor-led training for Service Operations teams (may include Customer Service, Collections, Loyalty, ICU, Administration, Compliance, etc.).
  • Under the direction of the Senior Instructional Designer:
  • Develop and maintain training curriculum for assigned lines of business/functions. Includes curriculum aimed at on-boarding, reinforcing, remediating, and advancing performance and knowledge as well as introducing change.
  • Development of measurement tools and strategies to assess the effectiveness of training.
  • Utilization of training technology to drive the efficiency of training solutions.
  • Participation as project team member on business initiatives to understand and develop training based on skill and knowledge needs.
  • Management of the impact of change on the training curriculum.

Essential Job Functions
  • Curriculum Assessment, Design, Development and Maintenance 80%
  • Project Management 10% 
  • Other Duties as Assigned 10%

Requirements:
  • Must Have: 4-Year College Degree (BA or BS)
  • 2-5+ years of Instructional Design experience, but prefer more senior with 5-10+ years of experience
  • Experience in the E-Learning space
  • E-Learning Authoring Tools (Articulate, Storyline, Captivate, Camtasia, HTML, Flash etc.) experience
  • Must have experience using either ADDIE or Agile development protocolMust be familiar using Blooms taxonomy when creating Learning Objectives
  • Must show the ability to defend development decisions by correlating them to program goals and/or learning objectives
  • Desktop Publishing experience
  • Excellent verbal and written communication skills
  • Strong attention to detail
  • Work collaboratively with team members
  • Must be able to hit the ground running
  • Must be able to send/bring in writing samples of instructional design work
  • Preferred: Financial Services industry experience HIGHLY preferred
  • Training Assessment and Evaluation
  • LMS/LCMS experience
  • QuestionMark experience
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