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Lease End Services Administrator

Owings Mills, MD 21117

Posted: 04/02/2018 Employment Type: Contract Industry: Other Area(s) Job Number: 5106

Global Auto Finance Company now seeking Lease End Services Associates for our Customer Support Center in Owings Mills, MD. 

Job Description

  • Effectively collect on excess wear and use and/or mileage charges on matured lease accounts while providing excellent customer service

  • Being accountable for accurate and timely handling of all aspects of customer maintenance and transactions

  • Retrieving payment history from the system and clearly communicate account status to the  customer

  • Analyzing account characteristics and working with customers towards account resolution while providing best in class customer service

  • Utilizing approved methods/procedures to make customer contact

  • Utilizing all collections tools available to maximize collections efforts

  • Documenting all activities in a clear and concise manner

  • Being knowledgeable and complying with all security and compliance procedures

  • Effectively manage all inbound and outbound calls in an attempt to resolve customer' s outstanding debt, issues and concerns

  • This is a phone based position and requires someone to be comfortable on the phones and have previous phone based experience



  • Experience with financial transactions HIGHLY preferred

  • Must be able to work any time between 8am - 8pm

  • Intermediate Excel Experience REQUIRED

  • Professional demeanor

  • Strong written and verbal communication required

  • Ability to work independently

  • Attention to detail – A must.  Will be handling high volume of auto finance contracts and vehicle information

  • Ability to thrive in a compliance-based environment

  • Ability to multitask and be flexible with a high volume of workloads

  • Experience in an administrative, reporting or high volume production environment

  • Financial, Banking, Contracts experience is highly preferred

End Date: 6 months +

Pay Rate:  $17.00

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