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Level 1 Technical Support Specialist - Irving, TX

Irving, TX 75063

Posted: 01/23/2020 Employment Type: Contract To Hire Industry: IT Job Number: 7621 Pay Rate: 20.00

Job Description

Level 1 Technical Support Specialist - Irving, TX

How Much You’ ll Be Making

What You' ll Be Doing
The Level 1Tech Support Specialist will provide help desk support for Retail ATMs to our customers, distributors, and dealers. This job is an entry level position, and may lead to a Level II Tech Support Specialist and then to a Level III Tech Support Specialist position.
  • Determine hardware and/or software problems on our retail ATMs based on “ known” variables.
  • Ask probing questions to reach root cause, make recommendations for actions needed, guide technicians over the phone through the troubleshooting and repair process of our retail ATMs.
  • Answer incoming calls from customers and troubleshoot the reported ATM issue.
  • Log every call with enough detail to fully describe the events of the call, in a way that it will tell a story to others reading the tech support call notes.
  • Forward difficult issues to the next level support specialist.

Why You' ll Be Awesome for This Job
  • Associate Degree in Electronic Engineering Technology (or related discipline) plus three years of experience in electronic engineering technology related field, or 5 years total experience in a technology troubleshooting related discipline.
  • Strong analytical, interpersonal and organizational skills
  • Good hands-on troubleshooting skills
  • Excellent customer service skills required
  • Ability to work as a team
  • Must be able to type at least 30 wpm
  • Must be able to Lift up to 50 lbs.
  • Must effectively communicate with numerous customers daily. Must also communicate with team members and management.
  • Must have experience with MS Word and Excel.

Skills Preferred but not required:
  • ATM technical support experience
  • Help desk support experience
  • Experience with a database application ((i.e. MS Access, CSM, NetSuite, Spice, etc.) to log tech support calls

Who Are We?

RPC Company is a Nationwide staffing firm, located in Dallas, TX, Fort Worth, TX and Springfield, MO. RPC was founded in 2002 as a firm that combines a hands-on approach with industry expertise and national reach. We are a Veteran Owned Small Business; HUB Certified staffing company; a proud member of the Association of the United States Army & American Staffing Association; one of Dallas Business Journal’ s Top Hispanic Owned Companies; an INC. 5000 America’ s Fastest-Growing Private Company; a three time winner of Clearly Rated’ s Best of Staffing award; and one of Forbes’ America’ s Best Professional Recruiting Firms.
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