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Loan Servicing Specialist (Research) Jacksonville, FL

Jacksonville, FL 32202

Posted: 02/08/2019 Employment Type: Contract Industry: Other Area(s) Job Number: 6228
Loan Servicing Specialist (Research) - Jacksonville, FL
  • Responsible for responding to inquiries from collections and customer service departments regarding customer accounts.
  • Duties include researching and resolving customer account issues, analyzing associated data, and performing loan maintenance that ultimately resolves Loan System corrections.
  • Research and analyze past loan history and identify necessary adjustments that ensure the loan is being serviced appropriately and ensure complete resolution.
  • Perform processing and maintenance functions as relates to areas in collections and general account servicing.
  • Provide support and informal training for the following areas: Collections, Customer Service, Loan Processing, Loan Servicing, Agency, Repo Department and Corporate Legal department.
  • Perform duties that aid in the processing of servicing documents and accounting, ensuring transactions are within compliance guidelines.
  • This may include data entry, reviewing documents, tracking, filing, and payment research.
  • Additional duties as assigned.

  • Previous PC and MS Office product experience and/or knowledge required Customer service focused with strong organizational skills and detail orientation
  • Strong numeric and analytical aptitude
  • Ability to work a flexible schedule including days, evenings and weekends which usually fall around month-end.
  • Ability to adapt to change
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