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Lodging Support

Springfield, MO 65803

Posted: 02/19/2018 Employment Type: Contract Industry: Other Area(s) Job Number: 5019 Pay Rate: 13.5
Lodging Support (Customer Service) - Springfield, MO
Expedia, Inc. is currently looking for action-oriented, motivated individual who has an obsession with customer satisfaction, dedication and commitment to join our HPS (Hotel Partner Services) team.

Key responsibilities will include, but not limited to:
  • Working in collaboration with colleagues to incorporate the #Oneteam environment.
  • Responding to inventory management inquiries.
  • Contacting lodging partners to resolve issues (questions, changes, etc.).
  • Accepting inbound calls from guests and partners and troubleshooting/solving concerns.
  • Contacting guests based on requests received from lodging partners, i.e. arrival time, transfers, etc.
  • Providing supplier self-service support and maintenance and educating partners on basic self-service functions.
  • Respond to lodging partner questions and support inquiries via email.
  • Providing financial transaction support (disputes, questions, etc.) to lodging partners across account multiple models.
  • Escalate systemic issues in systems, processes and procedures.
  • Submitting accounts payable inquiries from lodging partners.

Position Requirements:
  • One year or more of solid customer service experience providing support and help.
  • Must be able to work a flexible schedule that may include weekdays, weeknights, and weekend time.
  • Experience Hotel/Travel industry experience preferred
  • Familiarity with accounting terms and financial operations are preferred
  • Adhere to defined procedures, standards, and performance expectations.
  • Maintaining strong vendor relations with a positive attitude and outgoing nature.
  • Able to work in a fast-paced work environment and be open and flexible to changes in daily responsibilities and assignments, as needed by the business.
  • The ability to test and learn, sharing and applying all successful results.
  • Experience with Microsoft Office products and various call center support programs.

Competencies:
  • Enthusiastic about customer service.
  • Dedicated and compassionate in handling escalated issues.
  • Able to partner with other departments for the best resolution.
  • Ambitious in maintaining and promoting excellent client relations by managing prompt and accurate responses to email and phone communications.
  • Strong, proactive follow-up skills.
  • Quickly be able to demonstrate sound judgment, while abiding by guidelines and procedures ensuring clear and concise communication.
  • The ability to communicate effectively at all levels of executive management to the individual contributor.
  • Excellent time-management, organizational, and prioritization skills.

This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and if necessary, the Department of Homeland Security (DHS) with information from each new employee' s I-9 to confirm work authorization.
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