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Lodging Support Service Agent Springfield, MO

Springfield, MO 65803

Posted: 12/14/2018 Employment Type: Contract Industry: Other Area(s) Job Number: 6042
Lodging Support Agent - Springfield, MO
Hours:
  • Training is 1 month 8 am - 5 pm Monday - Friday. During this time no attendance issues and will be tested at the end of the training to rank them.
  • Then they will do a Shift BID for open shifts.
  • MUST be able to work whatever shift they are given at the end of training. This is a MUST. No exceptions. Could be an over night shift. Score well so you can get first pick! 

Pay:
  • $13.50 to start. IF no attendance issues during training will be raised to $14.50


Responsibilities: 
• Enthusiastic customer service for global inbound/outbound phone support 
• Dedicated and compassionate in handling escalated issues and working closely and professionally with other departments for the best resolution. 
• Versatile in managing multiple software programs while conversing with all types of support staff. 
• Ambitious in maintaining and promoting excellent client relations by managing prompt and accurate responses to email and phone communications. 
• Strong, proactive follow-up skills and be able to administer and support Travel Policies. 
• Maintain strong vendor relations with a positive attitude and outgoing nature. 
• Adhere to defined procedures, standards and performance expectations. 
• Analyze, diagnose and deliver known solutions to complex challenges. 

Requirements: 
• Must be able to professionally speak read and write  English. 
• Must be able to work a flexible schedule that may include weekdays, weeknights, and weekend time. 
• One year or more of solid customer service experience providing support and/or help. (can be retail, not just call center)/
• High School Diploma. 
• Strong Passion for Customer Service. 
• Ownership and problem resolution a must. 
• Keen eye for detail and high level of accuracy. 
• Quickly be able to demonstrate sound judgment, while abiding to guidelines and procedures ensuring clear and concise communication. 
• Dependable and able to work in a fast-paced work environment and be open and flexible to changes in daily responsibilities and assignments, as needed by the business. 
• The ability to communicate effectively at all levels from executive management to individual contributor. 
• The ability to work unsupervised and make independent work related decisions. 
• Flexibility and willingness to assist where and when needed and directed by your supervisor. 
• Excellent time-management, organizational, and prioritization skills. 
• Experience with Microsoft Office products and various call center support programs.
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