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Network Technician Coppell, TX

Coppell, TX 75019

Posted: 07/23/2018 Employment Type: Contract To Hire Industry: IT Job Number: 5557
Network Technician - Coppell, TX
Responsibilities:
  • Network technician will be providing technical assistance to security system users via telephone, email and online chatting  system.
  • Technician will answer questions or resolve security equipment problems.
  • Employee may provide assistance concerning the use of security DVR  hardware and software, including  remote access, installation, and other features of the systems that we offer.
  • Technicians must have knowledge and technical skills to configure network components and operating systems.
  • They need an understanding of network standards, such as TCP/IP network, and they must be able to configure networks for fast, secure, reliable operation.
  • Technicians must be able to troubleshot network issues quickly by identifying the sources of problems, which could be due to hardware, software or network faults. 
  • Network technicians must have good analytical and problem-solving skills to assess network performance and recommend changes.
  • They need good interpersonal skills to communicate with network users and other information systems professionals. 
  • Technicians must be able to have great problem solving skills with great phone etiquette.

Experience:
  • Excellent Customer Service or Technical Support experience
  • Prior call center, help desk or relevant experience
  • Computer and typing skills
  • Port forwarding Skills
  • Knowledge of routers and modems.
  • Strong technical ability and troubleshooting skills.
  • LAN Networking support skills.
  • Exceptional communication and customer facing skills.

Education:
  • High school diploma or GED
  • Associates Degree

 
 
 
 
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