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Outbound Survey Specialist Carrollton, TX

Carrollton, TX 75006

Posted: 08/30/2018 Employment Type: Contract To Hire Industry: Call Center Job Number: 5711
Outbound Survey Specialist - Carrollton, TX
General Summary

This position is responsible for making B2B outbound calls on records within our competitive database, to secure information on competitive assets.
  • Validation of Company Name
  • Validation of Address Street Address, City, State, Zip Phone
  • Contact Information First & Last Name, e-mail address and phone number
  • Average monthly postage
  • Lease Exp. Date
  • Competitive Model of equipment
  • Rental/Lease/Purchased Equipment
  • Term on Lease
  • Verify use of any other competitor products

Essential Duties and Responsibilities
  • High levels of outbound calling - minimum of 170 calls per day.
  • Using SF.COM to update competitive database based on Survey information gathered via prospect.
  • Enter prospect opportunities into SF.COM.
  • Update campaign records with correct completion status.
  • Respond to all emails and voicemails in a professional, timely manner. Recommend process and system improvements.
  • Adhere to the Company Attendance and HR Guidelines.
  • Meet or exceed both individual and departmental goals.

Required Skills and Experience
  • High School graduate and a minimum of 3+ years related experience and/or training. Associates Degree or continued college coursework preferred.
  • High outbound calling experience.
  • Must have excellent communication skills, both written and verbal.
  • Previous experience with a CRM system in a call center environment
  • Must be able to prioritize and meet deadlines while handling interruptions and working under pressure.
  • Must work well in a team environment.
  • Able to present a professional image at all times, via email and telephone contact.
  • Must be detail oriented with strong organizational, time management and customer service skills.

Six Key Behaviors

Actively seeking candidates who are:

Accountable

Adaptable

Communicative

Customer Centric

Knowledgeable

Team Oriented

An international player
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