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Portuguese Lodging Support Service Agent Dallas, TX

Dallas, TX 75240

Posted: 07/16/2018 Employment Type: Contract Industry: Other Area(s) Job Number: 5543
Portuguese Lodging Support Service Agent - Dallas, TX
Expedia, Inc. is currently looking for action-oriented, motivated individual who has an obsession with customer satisfaction, dedication and commitment to join our call center team.

Responsibilities:
  • Enthusiastic customer service for global inbound/outbound phone support
  • Dedicated and compassionate in handling escalated issues and working closely and professionally with other departments for the best resolution.
  • Versatile in managing multiple software programs while conversing with all types of support staff.
  • Ambitious in maintaining and promoting excellent client relations by managing prompt and accurate responses to email and phone communications.
  • Strong, proactive follow-up skills and be able to administer and support Travel Policies.
  • Maintain strong vendor relations with a positive attitude and outgoing nature.
  • Adhere to defined procedures, standards and performance expectations.
  • Analyze, diagnose and deliver known solutions to complex challenges.

Requirements:
  • Must be able to professionally speak read and write Brazilian Portuguese and English.
  • Must be able to work a flexible schedule that may include weekdays, weeknights, and weekend time.
  • One year or more of solid customer service experience providing support and/or help.
  • High School Diploma. Some college preferred.
  • Strong Passion for Customer Service.
  • Ownership and problem resolution a must.
  • Keen eye for detail and high level of accuracy.
  • Quickly be able to demonstrate sound judgment, while abiding to guidelines and procedures ensuring clear and concise communication.
  • Dependable and able to work in a fast-paced work environment and be open and flexible to changes in daily responsibilities and assignments, as needed by the business.
  • The ability to communicate effectively at all levels from executive management to individual contributor.
  • The ability to work unsupervised and make independent work related decisions.
  • Flexibility and willingness to assist where and when needed and directed by your supervisor.
  • Excellent time-management, organizational, and prioritization skills.
  • Experience with Microsoft Office products and various call center support programs.
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