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Problem Management Contractor

Irving, Texas 75261 | Contract

Post Date: 12/27/2017 Job ID: 4845 Industry: Other Area(s)
Problem Management Contractor
Responsibilities:
  • Problem management activities to help determine RCA (root cause analysis) for problem found in production. 
  • Determining  corrective actions and following through to make sure all corrective actions have been completed to eliminate future problems. 
  • Able to review all problem tickets from production to help determine problem areas.
  • Completes special projects and other duties assigned.

Qualifications:
  • Experience with IT inner workings probably needing 3 to 5 years with direct IT problem solving.   a tier-2 lead IT  Helpdesk Support type-person. 
  • Meeting skills including initiating, hosting, chairing, presentation and documentation. WebEx and Conference Call skills a must.
  • Ability to keep meetings on subject and on track.
  • Microsoft Office skills including Word, Outlook, and SharePoint.
  • ITSM framework knowledge. Just enough to know the role of Problem Management.
  • Has used an ITSM solution such as Remedy, LanDesk, or other.
  • Some ability to think outside-the-box. Need to be rigid in some things (such as compliance) and agile in others (such as meetings are ad-hoc).
  •   Need to be able to work regular shift with some  on-call for any SEV1 related calls that may come in during off hours.  SEV1 - an outage in production
  • Ability to shift through data and come to a conclusion of problem areas

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